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KMID : 0922320160230020206
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Journal of Korean Academic Society of Home Care Nursing
2016 Volume.23 No. 2 p.206 ~ p.215
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Healthcare Workers’ Cultural Competence and Multi-Cultural Job Stress
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Kwon Su-A
Yang Nam-Young
Song Min-Sun
Kim Nam-Yi
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Abstract
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Purpose: The purpose of this study was to investigate the level of cultural competence, intercultural communicative competence, and multi-cultural job stress among healthcare workers and to explore factors that are related to their cultural competence.
Methods: The study subjects were 142 healthcare workers at a general hospital. Data were collected using a questionnaire on cultural competence, intercultural communicative competence, and multi-cultural job stress. A t-test, ANOVA Pearson’s correlation coefficient, and multiple regression analysis were conducted using SPSS.
Results: Cultural competence was significantly related to the necessity of multi-cultural education, and intercultural communicative competence was significantly related to age, a vocational career, communication in foreign languages, and having multi-cultural neighbors. Moreover, multi-cultural job stress was significantly related to religion. In multiple regression results, cultural competence was found to be related to intercultural communicative competence and multi-cultural job stress.
Conclusion: Healthcare workers who are set to care for multi-cultural patients should improve intercultural communicative competence and reduce multi-cultural job stress.
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KEYWORD
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Cultural competency, Job stress, Health care worker
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